Welcome to StubHub Support

Bought tickets for the first time

Reserve tickets, review the total and understand confirmation.

Before you reserve

Choose your event, offer and ticket quantity from the available tickets. Review prices, additions and any fees or taxes. The full order total is shown before you reserve.

Complete your purchase

The checkout timer shows how long your tickets are reserved. Refreshing the page does not extend that time.

Confirmation and delivery

Only verified payment changes the order to confirmed. A redirect or URL message alone does not confirm it. Open My Tickets for your private order and delivery status.

Read the current purchase terms
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