When will I get my tickets?
There are two ways to check your ticket delivery:
- Read your order confirmation or delivery message.
- Go to My Tickets and open your private order.
Confirmed payment and ticket delivery are separate. Electronic tickets can be downloaded when a file is available. Manual transfers show waiting, sent or confirmed status.
Check the current order status and the delivery policy.
Frequently asked questions
My manual transfer is marked sent. Is it complete?
Sent means a transfer was recorded. Check whether the delivery state is confirmed.
My event is today and I still do not have my tickets. What should I do?
Open your order and check whether payment is confirmed and an electronic asset or manual transfer is available. If a paid order is awaiting delivery, contact the configured support channel with its order reference.
Can I cancel my order and get a refund?
Read the StubHub refund rules and request review if needed.
If a ticket detail seems wrong, include the order reference when requesting support. Never send your password, recovery code or private ticket link.
