Postponed, rescheduled, or canceled events
An event change may affect your order. Check its current event, payment and delivery status, and read the StubHub refund policy.
Postponed or rescheduled events
Buyers:
- Check the event date and your private order before making plans. A date change alone does not confirm that a ticket is valid for entry.
- Contact the configured support channel with your order reference if a date change causes a problem. The StubHub refund policy applies.
Canceled events
Buyers:
- A canceled event stops new sales and creates review work for affected orders.
- Cancellation does not erase your order and does not, by itself, mean a refund is complete.
Read the current StubHub refund rules and purchase terms.
How to check your event status
- Open My Tickets in the browser used for your order.
- If you need to restore a guest order, use the email from that order in secure access recovery.
- Open your private order to see its actual payment and delivery states. Do not share its private access link.
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